Returns & Exchanges
We strive for the highest quality in every shipment of our authentic Turkish and Mediterranean specialties. If you receive a damaged or incorrect food item, please contact us within 48 hours of delivery to initiate a return or replacement.
Contact Support
Email our customer service team with your order number and clear photos of the items you wish to return, especially if they are perishable or damaged.
Receive Authorization
Our team will review your request within 24 hours to provide a Return Merchandise Authorization (RMA) and specific instructions for food safety compliance.
Secure Packaging
Place the unopened, non-perishable items back in their original packaging to ensure they are protected during the transit back to our warehouse.
Refund Processing
Once we receive and inspect your returned groceries, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing